Data Security and Privacy Statement - Memcrab Apps

Protecting your data and your privacy is a high priority and very important to Memcrab. We adhere to strict policies to guarantee the security and privacy of customer data.

Last updated: 28 September 2023


The Memcrab provides a number of Software Products (apps) that are made available through the Atlassian Marketplace, either for Atlassian Server or Data Center products (hereafter referred to as on-premise apps) running on clients' IT systems, or hosted service Cloud apps for Atlassian Cloud products.This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data for both cloud and on-premise apps.

Data Security

We maintain technical and organizational measures in order to ensure data security, in particular for the protection of customer personal data.

Cloud and On-premise apps

Data storage

None of our on-premise apps collect or store any customer data locally. Our cloud apps store customer-specific app configurations in the corresponding Atlassian Cloud product (please see the Atlassian Security practices or the Atlassian Privacy Policy for further information).

Additionally, we store data on the server our app services are running on. Currently, this includes:
All apps: 
- Access logs that are deleted periodically

Support data

As an active or potential customer, you may to submit support tickets or be registered by submitting a support request per email. At that time we will store your name (if entered), email address, and support details in our Service Desk systems running in the Atlassian Cloud. If the support details should include personal data, please anonymize the data beforehand. If you wish for your personal information to be removed from the Memcrab Service Desk(s), please contact our support team at

Account data

If a customer licenses or subscribes to one of our products, Atlassian will provide us, in accordance with the Atlassian Privacy Policy, license details as well as the name and email address of the customers' registered Atlassian contact and, if applicable the reseller company. Memcrab uses this data expressly for accounting, support verification purposes and periodic customer information newsletters pertaining to the product (i.e. Release Notes).

Communication and Marketing

We use your contact information to send certain communications via email, including responses to your comments, questions and requests, providing customer support, and sending you technical notices (Release Notes), updates, security alerts, and administrative messages. We also communicate with you about new product offers or promotions. You can control whether you want to receive these communications by opting-out whenever you receive such a communication from Memcrab by using the included opt-out link or by writing a short mail to

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where:

* we need it to provide you with services pertaining to Memcrab Software Products;
* it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote Memcrab Software Products, and to protect our legal rights and interests;
* you give us consent to do so for a specific purpose;
* or we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use, though, in some cases, this may mean no longer using Memcrab Software Products.

Publicity Rights

Memcrab reserves the right to identify your company as a customer in promotional materials and website. We will never identify individual users. You can revoke this right at any time by submitting a written request via email to to request to be excluded from future product promotional material. Requests generally are processed within thirty (30) calendar days.

End of subscription

If a customer unsubscribes from one of our Cloud apps, we will delete any personal data after 6 months (or earlier). Please contact for immediate deletion if you wish.

Data location

Data is held only on Atlassian Servers .

Access to Customer Data

Only authorized Memcrab employees and subcontractors have access to customer account data. Subcontractors are contractually bound to the same data security and privacy standards that apply to our employees.